Frequently asked questions
How long does it take to make my order?
Most of our products are made to order. Please allow approximately 3–7 business days for your item to be printed, inspected, and prepared for shipping. Larger or custom prints may take a little longer.
Will my item look exactly like the photos?
Because each item is 3D printed, slight variations in color, texture, layer lines, and finish are normal. Colors may also look slightly different depending on your screen. These small variations are part of the 3D-printing process and make each piece unique.
Can I request a different color or size?
Yes! Many prints can be made in different colors or sizes. Use our Request a Custom Print page and tell us what you have in mind. We'll let you know what's possible and provide any additional pricing information before moving forward.
Do you make completely custom 3D prints?
Yes! Have an idea you want brought to life? Send us the details through our Request a Custom Print page. Tell us what you're looking for, including size, color, and any other details. We'll review your request and let you know what's possible.
What are your 3D prints made from?
Our products are made using quality 3D-printing filament. The type of material may vary depending on the product and its intended use. If you have questions about the material used for a specific item, just contact us.
Are 3D-printed items safe for children?
Some of our products may contain small parts, moving pieces, or components that could present a choking hazard. Unless specifically stated in the product listing, our items are not intended for children under 3 years old. Adult supervision is recommended for younger children.
Do you accept returns or exchanges?
All sales are final, and we do not accept returns or exchanges. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the item so we can help make it right.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and delivery location. You'll be able to see the available shipping options and cost before completing your purchase.
Will I receive tracking information?
When tracking is available, you'll receive tracking information at the email address provided with your order once your package has shipped.
Can I cancel my order?
Contact us as soon as possible if you need to cancel. Because many of our products are made to order, cancellations cannot be accepted once printing or production has started.
What if my order arrives damaged or incorrect?
Contact us within 7 days of delivery and include your order number, a description of the problem, and clear photos of the item and packaging. We'll review the issue and work with you to make it right.
Can you print any design I request?
Not always. We reserve the right to decline custom-print requests, including designs we aren't able to produce or items that may violate copyright, trademark, or other intellectual-property rights.
Can I send you a picture of something I want printed?
Absolutely. Pictures can help us understand what you're looking for. Send your idea through our Request a Custom Print page. A reference image doesn't necessarily mean we can reproduce an exact copyrighted or trademarked design, but we'll let you know what options are available.
How do I request a custom print?
Visit our Request a Custom Print page and tell us about your idea, including the approximate size, colors, quantity, and any other important details. We'll review your request and contact you about what's possible.
How do I contact you about an existing order?
Use our Contact Us page and include your order number and the email address used to place the order. That will help us locate your order and assist you faster.
STILL HAVE QUESTIONS?
We're happy to help.