Refund policy

ALL SALES ARE FINAL

All sales from The Voxel Vault Co. are final. We do not accept returns or exchanges.

Many of our products are made to order, and some are customized specifically for the customer. Please review product descriptions, dimensions, colors, options, and personalization carefully before placing your order.

3D-PRINTED PRODUCTS

3D printing naturally produces visible layer lines, seams, slight surface variations, and minor differences in color or finish. These characteristics are normal parts of the 3D-printing process and are not considered defects.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Although we do not accept returns, we want to make things right if there is a problem with your order.

If your item arrives damaged, is materially defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the problem
• Clear photos of the item
• Photos of the shipping packaging if the item was damaged during delivery

After reviewing the issue, The Voxel Vault Co. may provide a replacement, repair, store credit, or refund, as appropriate.

CUSTOM & PERSONALIZED ORDERS

Custom and personalized products are final sale and cannot be returned, exchanged, or refunded due to a change of mind, incorrect information supplied by the customer, or dissatisfaction with a customer-approved design.

If The Voxel Vault Co. makes an error in producing your approved custom order, please contact us so we can correct the issue.

CANCELLATIONS

Orders may only be canceled before production begins. Because many items are made to order, production may begin shortly after an order is placed.

Once printing or production has started, the order cannot be canceled or refunded.

CONTACT

If there is a problem with your order, please contact us through the Contact page on our website.